Q: Where is your factory located?
A: In Heshan Industry Area, Jiaxing City, China.
Q: When did your factory established?
A: In 1984.
Q: How many square meters of your factory?
A: Over 20,000 square meters.
Q: How many workers in your factory?
A: More than 350 workers.
Q: Do you have QC department?
A: Yes, we have over 80 QC personnel.
Q: Are you trading company or manufacturer?
A: We are a professional manufacturer specializing in customized cosmetic packaging products, and we trade directly with our clients.
Q: What's your products?
A: Our main products include perfume bottles, lotion glass bottles, serum glass bottles, essential oil glass bottles, cream glass jars, food glass jars, etc.
Q: Which certificate do you have?
A: ISO 9001 and SGS.
Q: What is the production capacity of your factory per month?
A: Our factory has a monthly production capacity of over one million pieces, depending on the product type and customer requirements.
Q: What is your main market?
A: Europe, North America, South America, Australia, the Middle East, etc.
Q: Have your products been exported?
A: Yes, our products have been exported to the USA, Canada, Australia, Russia, Chile, Panama, Nicaragua, UAE, Saudi Arabia, Egypt, Sri Lanka, Nigeria, Iran, and Vietnam.
Q: Can you provide custom packaging solutions ?
A: Yes, we specialize in custom packaging solutions. We use high-quality materials and ensure that all packaging meets industry standards for safety and protection.
Q: Can we use our own logo?
A: Yes, we can print your private logo according to your request.
Q: Can the products be manufactuered by customer's requirement?
A: Yes, the specifications mentioned above are standard, but we can design and manufacture according to your requirements.
Q: Can I request to change the form of packaging and transportation?
A: Yes, we can adjust the packaging and transportation methods according to your request, but you will need to bear the additional costs.
Q: Could you print our company LOGO on the nameplate and package?
A: Yes, we can do that.
Q: Do you use eco-friendly materials in your packaging products?
A: Yes, we offer a range of eco-friendly packaging options, including recyclable and biodegradable materials. We are committed to sustainability and can customize products to meet your eco-friendly requirements.
Q: What's your MOQ?
A: Yes, we have an MOQ. It is usually 50,000-100,000 pcs/item, depending on the product style. We can discuss the MOQ based on your exact situation.
Q: What is your term of payment?
A: 30% deposit by T/T before production, and the remaining 70% by T/T before shipment.
Q: What's is your shipping service?
A: We provide vessel booking, goods consolidation, customs declaration, shipping document preparation, and bulk delivery at the shipping port.
Q: What's your term of the delivery?
A: Our standard delivery term is FOB Shanghai. We also offer FOB, CIF, and door-to-door shipping for international customers.
Q: Which shipping way can you provide?
A: We provide shipping by sea, air, and express.
Q: Can l get some samples before placing the order?
A: Yes, samples are free, but you will need to pay the shipping cost.
Q: How long can I expect to get the sample?
A: Normally, it takes 7-10 working days. In special cases, it may take longer.
Q: Do you offer pre-production samples?
A: Yes, we offer customized color and printing samples before mass production. The quantity is usually 10 pcs per sample.
Q: When can I get the quotation?
A: We usually provide a quotation within 3 working days after receiving your inquiry. If you need the price urgently, please inform us so we can prioritize your request.
Q: How can we get a quote?
A: Contact us with specifications such as material, design, size, shape, color, quantity, surface finishing, etc.
Q: How can I place an order?
A: You can contact any of our sales representatives to place an order. Please provide clear details of your requirements so we can send you an offer promptly.
Q: What about the leading time for mass production?
A: The lead time for mass production is 45-60 working days, depending on the quantity and requirements. We will do our best to meet your needs.
Q: Can I change my order after it has been placed?
A: Yes, you can request changes to your order, but it depends on the production stage. Please contact our sales team immediately to discuss the feasibility and any additional costs involved.
Q: Can you handle urgent orders with a shorter lead time?
A: We can prioritize urgent orders, depending on the quantity and complexity of the order. Please contact us to discuss your specific requirements.
Q: QUALITY CONTROL
A: We have QC personnel on the production lines to conduct inspections. All products are inspected before delivery. We perform inline and final inspections:
1. All raw materials are checked upon arrival.
2. All pieces, logos, and details are checked during production.
3. All packing details are checked during production.
4. All production quality and packing are checked during the final inspection.
Q: How far is your factory from the airport and train station?
A: Our factory is about 1 hour from Hangzhou Airport and 40 minutes from Tongxiang Train Station. We can arrange pick-up services.
Q: Can l visit your factory?
A: Yes, we warmly welcome your visit. Please inform us before your departure so we can arrange pick-up and schedule a factory tour.
Q: How's your after-sale service?
A: Our After-Sales Department is available to assist with any questions or issues, including product returns and start-up support.
Q: Can we be your agent?
A: Yes, we welcome cooperation. We currently have significant market promotions. For details, please contact our overseas manager.